Multi-Trip cancellation + interruption insurance

multi-trip cancellation & interruption insurance

A perfect offer to everybody travelling several times per year. If cancellation or interruption of your trip results in cancellation costs or additional costs, your multi-trip travel insurance is applicable.

Valid for an unlimited number of trips within per insurance year:

  • all travel bookings made before insurance booking
  • travel bookings already existing, if insurance booking is made within 30 days after travel booking (travel booking not longer than 30 days before departure: insurance booking with 3 days)
  • interruption insurance for max. 56 days per trip

The multi-trip policy will automatically prolong, if not cancelled at the end of an insurance year.

multi trip cancellation + interruption insurance (worldwide)
for trips up to 56 days each
price per trip:
single person
family / couple
up to 65 years
from 65 years up to 65 years from 65 years
1,000 € 59 € 129 € not available
2,000 € 69 € 149 € 109 € 185 €
4,000 € 139 € 199 € 149 € 239 €
6,000 € 169 € 269 € 189 € 295 €
10,000 € 279 € 349 € 299 € 395 €

higher travel prices:
If the price of a trip exceeds 2,000 € (single person) or 5,000 € (families), please make an additional booking for travel cancellation insurance in the amount of the remaining difference. In total your trip will be fully insured that way.

definition of family:

  • max. 2 adults + children up to 21 years of age living in a joint household
  • 2 adults without children, living in a joint household

Members of the family travelling alone are insured with 50 % of the insurance sum of their familiy policy.

Benefits Multi-Trip cancellation cost insurance
insured benefits:
refund of contractually owed cancellation costs (incl. an agency fee of up to 100 €, which was owed, invoiced and included in the insured sum)
refund of additional outward journey costs in case of a delayed start of the trip (max. refund: amount of cancellation costs in case of entire cancellation of the trip)
refund of costs for rebooking the trip in case of an insured event (max. refund: amount of cancellation costs in case of entire cancellation of the trip)
refund of costs for rebooking the trip because of any other reason up to 42 days before departure (max. 30 €)
refund of a single room supplement in case of an insured event leading to the cancellation of an insured fellow traveller (max. refund: amount of cancellation costs in case of entire cancellation of the trip)
no deductible
insured events:
unexpected and severe illness
death
serious accidential injury
complications in an existing pregnancy or determination of pregnancy after the commencement of the insurance
intolerance to a vaccination
breakage or loosening of implanted joints
information on a fixed date of an organ donation or organ transplantation according to the German law on organ transplantations
job loss followed by unemployment as a result of an unexpected
business-related termination of employment by the employer.
assumption of a job subject to social insurance or an activity with
compensation for additional costs ("1-Euro job") from a state of unemployment. Not insured: traineeships, internal trainings as well as employment of school children or students during or after their school or university time.
short-time work that is necessary due to the economic situation with
an expected reduction in income of at least the amount of a regular
monthly net pay
(voluntary) change of job, whereby the insured trip or rental falls in the probationary period, but as a maximum in the first 6 months of a new job
considerable damage to the property (at least 2,500 €) as a result of fire, water-mains burst, elementary event or criminal act by a third party
adoption of an underagend child, if your personal appearance is neccessary during the planned travel time
resit of a failed examination falling in the planned travel time or up to 14 days after end of the planned trip in order to avoid extension of the time spent at school or university or to successfully complete a course
failure to move up into the next year (if a school or class trip was booked)
unexpected summons
unexpected to do basic military service, duty training or civil service
missing a connecting means of transport as a result of delay (at least 2 hours) or cancellation of a public transport service
unexpected severe illness or death of a dog or cat registered to travel with you
additional persons at risk:
insured persons who have booked and insured a trip together (up to 6 persons; in case of more than 6 persons (family premiums: 2 families) travelling together only relatives are insured together)
relatives not taking part in the journey: spouses, life partners, children, parents, adoptive children, adoptive parents, step-children, step-parents, foster children, foster parents, grandparents, siblings, grandchildren, parents-in-law, children-in-law, siblings-in-law, aunts, uncles, nephews, nieces)
persons looking after minor-age or care-dependant relatives of an insured persons
pre-existing conditions:
No insurance coverage for pre-existing conditions which have been treated medically within the past 6 months before booking of the insurance policy (check-ups excluded).
Benefits travel interruption insurance
insured benefits:
refund of additional costs for homeward journey
refund of travel services not used in case of interruption of the journey
refund of the travel price in case of premature end of the journey: 100 % of the insured travel price in case of interruption during the first half of the trip (max. first 8 days). Partly refund of travel services not used in case of interruption during the second half of the trip (9th day at the latest).
refund of costs for follow-up travel in case of interruption of the journey (round trip or cruise) up to the amount of the remaining travel services not used
no deductible
insured events for insured persons or additional persons at risk:
unexpected and severe illness
death
serious accidential injury
pregnancy
intolerance to a vaccination
breakage or loosening of implanted joints
information on a fixed date of an organ donation or organ transplantation according to the German law on organ transplantations
considerable damage to the property as a result of fire, water-mains burst, elementary event or criminal act by a third party
adoption of an underagend child, if your personal appearance is neccessary during the planned travel time
unexpected summons
missing a connecting means of transport as a result of delay (at least 2 hours) or cancellation of a public transport service or feeder flights within Germany
prolongation of the journey as a result of natural desaster or elementary event at the destination
additional persons at risk:
insured persons who have booked and insured a trip together (up to 6 persons; in case of more than 6 persons (family premiums: 2 families) travelling together only relatives are insured together)
relatives not taking part in the journey: spouses, life partners, children, parents, adoptive children, adoptive parents, step-children, step-parents, foster children, foster parents, grandparents, siblings, grandchildren, parents-in-law, children-in-law, siblings-in-law, aunts, uncles, nephews, nieces)
persons looking after minor-age or care-dependant relatives of an insured persons
pre-existing conditions:
No insurance coverage for pre-existing conditions which have been treated medically within the past 6 months before booking of the insurance policy (check-ups excluded).

Please consider the following information in the event of damage:

travel cancellation insurance

  • In the insured event, please make your cancellation at the airline, travel agency or tour operator without undue delay in order to keep cancellations costs as low as possible. Additional cancellation costs will not be refunded, if you wait and see if your journey might be possible in the end.
  • If you have to cancel due to unexpected illness, please see a doctor at first who has to state your incapability to travel. There is no insurance coverage, if you first cancelled your booking and then visited a doctor later on.

In the event of damage, the following documents must be sent to HanseMerkur: copy of the travel confirmation or invoice, insurance policy, your full address and bank account details (incl. IBAN and BIC/SWIFT). In addition and depending from the damage event, the following documents are to be submitted:

  • all original booking and cancellation document
  • the doctor´s documents showing diagnose and dates of treatment (illness)
  • death certificate in the event of death
  • in the event of unemployment: written compulsory redundancy and file for unemployment benefit
  • in the event of reemployment: written confirmation of the employer stating the start of the employment contract
  • in the event of (voluntary) job change: written statements of old and new employer also stating the employment probation
  • in the event of repeat examination: written confirmation of the university, college or school stating the failed examination as well as date of repeat examination
  • in the event of draft, reserve duty training or civilian service: written confirmation of the authority

damage notice:

contact data of insurer:

  • phone number 24 h emergency service center: country code for Germany (usually +49)-180-5256256 (charges from foreign countries plus 0,14 €/min when calling by landline number or 0,42 €/min by mobile phone)
  • address: HanseMerkur Reiseversicherung AG, Abt. RLK / Schaden, Siegfried-Wedells-Platz 1, D-20354 Hamburg

Please consider the following information in the event of damage:

travel interruption (break) insurance (cancellation after departure)

  • Depending on kind of damage event, various costs can be refunded: additional costs for return travel in case of premature or late return travel, refund of travel services not used due to an interruption of your journey, refund of travel price.
  • Please make your cancellation at the service provider, travel agency or tour operator without undue delay in the insured event in order to keep cancellations costs as low as possible. Additional cancellation costs will not be refunded, if you wait and see if your journey might be possible in the end.
  • If you have to cancel due to unexpected illness, please see a doctor at first who has to state your uncapability to travel. There is no insurance coverage, if you first cancelled your booking and then visited a doctor later on.
  • In case of premature or late return travel due to an insured event we recommend to contact your travel agency, tour operator or insurer HanseMerkur to agree the neccassary steps to do and to make any possible changes in bookings comfortable for you.

In the event of damage, the following documents must be sent to HanseMerkur: copy of the travel confirmation or invoice, insurance policy, your full address and bank account details (incl. IBAN and BIC/SWIFT). In addition and depending from the damage event, the following documents are to be submitted:

  • all original booking and cancellation document
  • the doctor´s documents showing diagnose and dates of treatment (illness)
  • death certificate in the event of death

damage notice:

contact data of insurer:

  • 24 h emergency phone number in Germany or in Austria 24 hours a day:
    Germany: +49 40 5555 7878
    Austria: +43 1 315 2444
  • address: HanseMerkur Reiseversicherung AG, Abt. RLK / Schaden, Siegfried-Wedells-Platz 1, D-20354 Hamburg